Artificial Intelligence (AI) brings to mind robots that can perform tasks and think like human beings. While that’s certainly possible in the future, AI today is simply an intuitive set of technology that automates business processes. It’s been around for decades, and now it’s poised to make significant improvements to VoIP technology. Contact Center Operations […]
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Office 365 Update: New Tools You Need To Know
Yet again, Microsoft has released new AI-based features for Microsoft Excel, Word, Outlook, and more — a continuing trend since 2016’s launch of the Microsoft AI and Research Group. If your business is subscribed to Office 365, this article will acquaint you with the newest features! Automatically Uncover Trends in Excel Data Finding useful information […]
Why your business should use a VoIP phone system
For years, companies didn’t have much of a choice when it came to their phones. Either they had to make do with a traditional system or invest in a bulky, expensive PBX system. The problem was that neither solution was ideally suited to small- and medium-sized businesses.
Think before saving logins to your browser
There are a number of reasons you should be wary of saving your password to a digital platform. Just look at Yahoo’s data breach in 2013, which leaked passwords for three billion people. Even when your password isn’t compromised, saving it to a browser could have serious implications for your privacy. Why auto-fill passwords are […]
5 social media trends of 2018
To say that social media is a small part of our lives is an understatement. Platforms like Facebook, Instagram, Twitter, and Snapchat are now integrated into our lives like never before. But what’s next? Can social media’s involvement go any further? These upcoming trends certainly point toward it. Read on to learn more. The boom […]
Big gains for small-business IT in 2017
How many new technologies did your business adopt last year? Too many? Too few? You’ve officially made it through 2017 and there’s no better time than now to review which IT fads were worth investing in, and which ones should be left in the past. Look no further than our recap of last year’s most […]
Which VoIP service suits me the most?
Gone are the days when you have to spend a large amount of money each month on the telephone bill. Voice over Internet Protocol (VoIP) technology has made it cheaper — and in most cases, free — to place and receive calls. Whether you’re a business owner or an individual user, there is a VoIP […]
Preparing your company’s IT for the holidays
With the end of 2017 approaching fast, this is when your company, more than any other time of the year, needs to be able to provide quick and efficient service. Even if you’re tempted to indulge in the festivities, it’s still vital to take care of clients as quickly as possible.
6 Microsoft Teams tips
Despite being late to the group chat scene, Microsoft Teams is equipped with a handful of features and impressive integration that set it apart from its competitors. So if you’re already subscribed to Office 365, here’s how you can take Teams to the next level. Use SharePoint to store and share files You might already […]
Phishers use encrypted sites to scam
Just when you thought cyber criminals couldn’t get smarter, along comes a new scamming technique. Previously used for safeguarding browsing activity, encryption tools are now used by hackers in carrying out phishing scams. This means some fraudulent sites may have HTTPS on their address, giving users a false sense of security. How hackers use encryption […]
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