Hourly Support Services
Our Hourly Support Services plans give you complete access to the entire USWired team – at an hourly rate that works within your budget.
Our Hourly Support Services plans include the following:
- 24x7x365 on-call availability
- A dedicated Account Manager who will provide the highest levels of service and support
- A responsive Help Desk accessible via email, telephone, and the Web
- Skilled and certified engineers who can manage every aspect of your network – from desktops and servers to firewalls and connectivity
- A dedicated IT Purchaser who can provide hardware and software quotes plus track software licenses and subscription renewals
- Block hours that you can use toward proactive maintenance and support, troubleshooting, documentation, plus any project work
- Ongoing reports that describe and detail all of the work performed on your behalf
- Full documentation of your network, including network diagrams, software licenses, inventory, and procedures
- Easy accessibility to any member of our team – at no additional charge
- Guaranteed rapid response times
- A USWired performance guarantee
We provide a range of IT Support, Managed Services, IT Outsourcing, Cloud Services, Cybersecurity, and Custom IT Solutions throughout the US, including California (Santa Clara County, San Mateo County, San Francisco County, Alameda County, Contra Costa County, Los Angeles County, Orange County, San Diego County, San Jose, Santa Clara, Milpitas, Cupertino, Sunnyvale, Saratoga, Campbell, Los Gatos, Morgan Hill, Palo Alto, Atherton, Belmont, Brisbane, Burlingame, Colma, Daly City, Foster City, Half Moon Bay, Hillsborough, Los Altos, Los Altos Hills, Menlo Park, Millbrae, Mountain View, Pacifica, Portola Valley, Redwood City, Redwood Shores, San Bruno, San Carlos, San Mateo, San Francisco, Oakland, Hayward, and Fremont), Chicago metropolitan area or Chicagoland (Cook County, DeKalb County, DuPage County, Kane County, Kankakee County, Kendall County, Lake County, McHenry County, Will County, Chicago, Aurora, Joliet, Naperville, Elgin, Waukegan, Kankakee, Kenosha, Gary, Hammond, Michigan City), and Atlanta metropolitan area (Fulton County, Gwinnett County, Cobb County, DeKalb County, Clayton County, Cherokee County, Forsyth County, Henry County, Douglas County, Fayette County, Rockdale County, Atlanta, Sandy Springs, Alpharetta).