Hackers have plenty of ways to breach your systems. They can use complex programs to exploit software bugs, send emails to dupe you into downloading malware, or insert a malware-infected USB drive directly into your computer. However, another increasingly popular hacking method is a watering hole attack. What are watering hole attacks? Much like phishing, […]
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3 Surprising applications of blockchain
Most people associate blockchain technology with Bitcoin, the infamous digital currency that rose to fame in 2017. But blockchain technology is not tied to financial transactions, and it’s creating all sorts of exciting opportunities for faster, more secure information exchange — see for yourself! What is blockchain? Blockchain, like the cloud, is more of a […]
3 ways to ensure your FB data is private
The public went into a frenzy when reports surfaced that Cambridge Analytica, a UK-based data analytics firm, retrieved millions of Facebook users’ private information without their knowledge. But that doesn’t mean you can’t do anything about it, and here are 3 ways to guarantee your data remains private. Download your Facebook data The thought of […]
How data breaches affect your business
It seems that data breach incidents are rarely out of the news these days. Last year’s high-profile Equifax breach resulted in millions of consumers’ private information being compromised. More recently, the press has been having a field day with the massive Under Armour hack, after the sporting accessory and apparel giant had experienced a breach that potentially exposed the sensitive data of some 150 million users.
How to calculate the TCO of VoIP
Choosing whether or not to deploy VoIP phone systems is an easy decision. But choosing a system that works for your business can be difficult, with all the products, vendors, features, and data plans available. Oftentimes, however, selecting a VoIP system comes down to calculating the total cost of ownership (TCO). What is TCO? The […]
Microsoft announces new features for Teams
Microsoft has recently announced new features for Microsoft Teams. These features are expected to bring users greater convenience and improved communication, and ultimately increase its appeal to a wider market. Cortana Integration One new feature that Microsoft will bring to Teams is Cortana, Microsoft’s virtual assistant. By integrating Cortana with Teams, users can use voice […]
Ready for tax season phishing scams?
As tax season looms, so do phishing scams. For cybercriminals, this is the ideal time of year to deceive unsuspecting individuals into releasing sensitive private or company information. Businesses must therefore take extra precautions between now and April 17th to avoid hackers from selling your confidential data in the dark web. Phishing baits to watch […]
Endure tech disasters with external support
Three decades ago, the notion of hiring specialists in information technology was virtually unheard of. Nowadays, the majority of businesses are digitally operated, which means technology specialists are a must, especially given the huge increase in different types of security breaches. Determine how external support can back you up in times of technical distress. Access […]
Why your SMB needs an MSP
For years, small- and medium-sized businesses (SMBs) have relied solely on their in-house IT department to source, install, and maintain the technology systems that support their business activities. And in theory, this makes sense -- why seek outside help when your tech-related services and support can be taken care of internally?
But as times change, more companies are seeing the benefits of outsourcing their IT functions to managed services providers (MSPs). They’re companies staffed by IT specialists who fix issues immediately, answer questions quickly, and find ways to prevent tech problems from ever happening in the first place.
4 reasons to record your calls
Call recording is not a new feature in VoIP but rather one that is underutilized especially in businesses with less focus on customer communication. When used correctly, it can boost customer satisfaction and strengthen business reputation. #1. Improve customer service One of the most important reasons why businesses should always record their calls, no matter […]
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