Blog

Turn hold time into gold by enhancing your VoIP on-hold messages

For many businesses, Voice over Internet Protocol (VoIP) on-hold messages are an afterthought — a necessary evil to fill the silence while customers wait. But did you know that wait times could be transformed into powerful marketing tools? By carefully crafting VoIP on-hold messages, you can keep your customers engaged and enhance their overall experience. […]

Combat phishing with Microsoft 365 Defender

Phishing might sound complicated, but the basic concept is simple: deception. Criminals try to trick you into revealing personal information or clicking on dangerous links. This blog will equip you with the knowledge to recognize phishing attempts and leverage Microsoft 365 Defender’s advanced protection to stay safe online. The rising tide of phishing attacks Phishing […]

Cloud-based OMS: Its features and benefits

In today’s dynamic eCommerce environment, where customer expectations soar and competition intensifies, managing a high volume of orders efficiently, without error or disruption, is critical. Traditional inventory management methods can become a roadblock, hindering your agility and scalability. This article explores how a cloud-based order management system (OMS) can empower your business to achieve operational […]

Hackers 101: Understanding the different types and what they do

Back in the 1950s, the term “hacker” simply described someone who enjoyed tinkering with computers and pushing their boundaries. However, with the rise of personal computers in the 1980s, the term became associated with individuals who exploited vulnerabilities in computer systems, often teenagers who enjoyed the thrill of breaking into government IT systems. Interestingly, some […]

Embrace softphones to unlock workplace efficiency

Efficiency is critical when it comes to remaining competitive in today’s fast-paced business landscape. However, many businesses often overlook a tool that can significantly enhance operational efficiency: the softphone. Softphones revolutionize business communication by seamlessly integrating with existing communication systems and offering a wide array of features. In this article, we’ll explore how embracing softphones […]

How IT support services minimize downtime

In today's dynamic business landscape, system outages translate directly to lost opportunities. Even brief periods of downtime can erode profitability, hinder productivity, and potentially damage brand reputation. This shows how critical high availability is to maintaining business continuity critical to maintaining business continuity.

Simple steps to protect your online presence

With cyberthreats on the rise, businesses must prioritize online security to safeguard sensitive information and maintain customer trust. The good news is that understanding the basics of online security can go a long way in keeping your data safe from prying eyes. Here are some essential tips to help your business navigate the online world […]

5 Security measures you need for VoIP

Businesses are increasingly relying on Voice over Internet Protocol (VoIP) systems due to their cost-effectiveness and enhanced features. However, VoIP systems are not without security risk — these systems are also a potential entry point for cyberattacks. VoIP’s vulnerability to cyberattacks therefore requires stringent security measures. To safeguard your VoIP phones, we recommend implementing the […]

Comprehensive endpoint protection: A multilayered approach

With data increasingly becoming more valuable in the digital age, the risk of cyberattacks also grows exponentially. That’s why it’s critical to protect the weakest point of any data system: endpoints. Failing to deploy a strong endpoint protection system will make your IT system endpoints vulnerable to a slew of threats, including ransomware, zero-day attacks, and more.

Viva Insights: Empowering teams to boost productivity

No matter your industry, fostering a collaborative and productive team is a pillar of success. Fortunately, by harnessing the capabilities of Viva Insights, your team can gain actionable insights that drive efficiency and effectiveness across all aspects of your workflows. From identifying collaboration bottlenecks to understanding individual work patterns, Viva Insights equips your team with […]

Email is the primary avenue of attack for most cybercriminals, who use it to target individuals and businesses with phishing scams, ransomware attacks, and other cyberthreats. Learn how email security maintains the integrity of your emails, accounts, and data.GET A FREE COPY NOW!
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