When it comes to cyberattacks, most business owners get hung up on the technical and logistical details, forgetting another important aspect: motive. Why are hackers attacking people and organizations? And whom are they targeting? By answering these questions, you’ll have a better understanding of which of your business’s resources need the most protection. Script Kiddies […]
Negative reviews on sites like Yelp, Trip Advisor, and Ripoff Report will damage your brand’s online presence . So how can you protect your company from defamatory and false reviews that show up on search results for your business? Here’s the best strategy. Don’t engage site or users directly Don’t send emails demanding to have […]
Technology changes so rapidly. With disaster recovery (DR), we see business owners clinging to ideas that no longer apply. What kind of DR myths are still widely accepted by the masses? Here are three that need to be retired immediately. Tape backups are the best DR solution Backup tapes are physical objects that deteriorate over […]
Many business owners are in the dark about unified communications (UC) and don’t know how it will help their bottom lines. To end your doubts and breathe new life into your business, read this. Companies in the United States and the United Kingdom have lost a total of $37 billion because of poor communication, according […]
Storing files in the cloud is common nowadays, making things convenient for business owners who want to manage their data on the go. But the number of ways to do this can be daunting, especially to the uninitiated. Don’t get lost in the sea of options. This handy guide will tell you whether SharePoint or […]
The volume of malicious cyber attacks is increasing every year. Although many companies use the latest network security systems, they aren’t immune to the hackers’ favorite strategy — social engineering. Unlike malware, social engineering tricks people into volunteering sensitive data. Here’s what you should know to protect your business. Phishing This is the most frequently […]
Most people don’t realize that servers are often the most underused computers in a business. In the case of smaller companies with their own in-house IT infrastructures, a server often runs only one operating system and uses only a fraction of its available processing power to manage things like the company email.
Machine learning is all the rage nowadays, and few vendors are providing as many solutions powered by this new technology as Microsoft does. Office 365 includes “intelligent” functionality for analyzing your employees’ time and coaching them on how to use it more efficiently. What is MyAnalytics? MyAnalytics apply machine learning technology to your employees’ Office […]
Today’s internet speeds might be faster than we would have imagined just a few years ago, but that doesn’t mean bandwidth problems don’t still occur on occasion. Even the fastest corporate networks can slow down to a crawl due to one misconfiguration or because of a cyberattack.
When customers call your help desk, one of the the first things they hear is your automated on-hold message. This message can either uplift or worsen their moods, so you should choose wisely. Follow these simple steps to ensure you don’t frustrate your customers more than they already were. Hire professionals to record your on-hold […]
