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How to respond to criticism online

How to respond to criticism online

The majority of the population uses the Internet everyday. And when a customer feels they’ve been wronged, it is incredibly easy for him or her to go online and vent their frustrations. So when this happens, how do you handle it? Here are some tips as to how to react to negative brand criticism, so that you can paint a positive image of your business online.

Your guide to smart BI planning

Your guide to smart BI planning

You have finally decided your small or medium-sized business is ready to utilize Business Intelligence (BI) software. This is a big step for your company and one that must be approached with diligence. If you are not careful the cost of BI software, not to mention training, could far outweigh the actual benefits you end up receiving.

Boring brands can succeed on social media

Boring brands can succeed on social media

For many business owners who have dabbled in social media, they may think their efforts have been in vain and growing a large social media presence is impossible. They may go as far to believe that social media simply doesn’t work, especially when you don’t have an exciting brand like Nike or Google.

Communication before the storm is key

Communication before the storm is key

As it is only a matter of time before the first winter storms hit in many places, you might want to consider taking a look at your company’s business continuity plan. Each year heavy snowfall and other weather-related incidents interrupt services and cost businesses money.

Can Rogue IT Change Your Business For The Better?

If you’ve been spending a lot of time worrying about rogue IT within your company, you may be forgiven. By definition, rogue IT implies the use of other devices on the company’s Wi-Fi connection. Employees generally like to use their smartphones and tablets at the office since they present a convenient way of accessing the internet regardless of their location.

Can Rogue IT Change Your Business For The Better?

If you’ve been spending a lot of time worrying about rogue IT within your company, you may be forgiven. By definition, rogue IT implies the use of other devices on the company’s Wi-Fi connection. Employees generally like to use their smartphones and tablets at the office since they present a convenient way of accessing the internet regardless of their location.

4 Tips To Protect You From Email Phishing Scams

With organizations relying more and more on the internet for their business processes and communications, phishing scam artists have found a way to interfere and present challenges such as ‘ransomware’, malware, stealing information and even stealing money from the organization or the employees.

A Beginner’s Introduction To Cloud Computing

Most of us have heard about cloud computing, but not all of us know what exactly it comprises of. More often than not, it is still something unfamiliar and foreign to us. Cloud computing has been a great deal and a great advancement in the IT world and this makes it more important for us all to know at least the basic features of how it works.