The break/fix IT service model refers to providing and charging for tech support services on an as-needed basis, rather than paying a monthly fee for ongoing maintenance. However, break/fix is now considered a legacy service model on a steady decline. This is because organizations are increasingly opting to partner with managed IT services providers (MSPs) for a more consistent, proactive approach to their IT support and security.

In today’s competitive business arena, the little things are what distinguish your company from the crowd. And you have to compete against not only local competitors, but also larger firms with a regional or even national presence.

This leaves you with little room for error.