To monitor or not to monitor — that is the question. Employee monitoring is a touchy subject. If you’ve ever considered it, then you may ask yourself if it is a good idea for an employer to check on their staff’s online activities. Below are the pros and cons of employee monitoring, and some helpful […]
Should you monitor your employees’ online activities?
Quiz: If you check at least 19 out of 24 on this list, your business is protected from phishing attacks
Phishing attacks are more dangerous these days. Cybercriminals are smarter at crafting scams, and have even used the COVID-19 pandemic to trick unwitting businesses in California into giving out sensitive information.
You’ve probably read about phishing protection in security blogs and heeded their advice.
Why your business should record calls
Voice over Internet Protocol (VoIP) provides small- and medium-sized businesses (SMBs) with the convenience of making and receiving calls from anywhere with an active internet connection. VoIP enables your staff to meet the demands of your clients, which boosts customer satisfaction. VoIP also has another feature that can take your customer service to the next […]
Microsoft 365 signals a new era of productivity for SMBs
In April 2020, Microsoft launched Microsoft 365, the successor to its popular Office 365. But it’s not a mere name change. The tech giant is also introducing improvements to its productivity software that will enhance how your business deals with cyberthreats every day. Name change Microsoft has time and again shown that they are willing […]
How MSPs are supporting clients during the COVID-19 pandemic
The COVID-19 pandemic and the sweeping shutdowns to contain the spread of the virus brought about significant impacts on businesses. Many small companies realized they lacked the resources to rapidly adopt a remote work setup and tapped their IT partners to help address their technology demands. Here’s how managed IT services providers (MSPs) are rising […]
Watch out for this Android malware
Security researchers have discovered a new Android malware called DEFENSOR ID that snuck its way into the Google Play Store. Forensic analysis shows that the malware takes advantage of an Android device’s Accessibility Services to infiltrate the system and cause damage without being detected. To help you avoid this dangerous strain of malware, we’ve compiled […]
Why your small business shouldn’t rely on free antivirus software
Cyberthreats are more dangerous than ever. Back in the day, malware attacks were a small nuisance that slowed down computers. But nowadays, they have the ability to lock up files and demand money from victims, which could shut down small- and medium-sized businesses (SMBs) in California for good.
VoLTE: What is it, and how different is it from VoIP?
Voice over Internet Protocol (VoIP) is a must for today’s businesses. Compared to the old analog phone system, VoIP is a more effective communication tool. Aside from making voice calls, you can also do conference calls, send instant messaging, queue calls, have music on hold, and record calls with VoIP. But now there’s a new […]
Microsoft 365 update channels: What you need to know
Many businesses using Microsoft 365 prefer to have the latest versions of the productivity suite’s applications. Some businesses prefer to get updates as soon as they become available, while others prefer to update their systems on a predictable schedule. Fortunately, Microsoft’s update channels enable businesses to customize when they receive apps’ new features. New update […]
Why your SMB needs a business continuity plan (BCP)
Multiple things can disrupt the operations of small- to medium-sized businesses (SMBs), such as natural disasters or cyberattacks. This can lead to lost revenue, or in some extreme cases, business closure. But having a concrete business continuity plan (BCP) in place will help your business recover quickly after a disaster. What is a BCP? A […]