One of the most overlooked aspects of customer experience is the on-hold experience. When clients are put on hold during a call, businesses often miss the opportunity to engage and impress them. Fortunately, by making the most of the following Voice over Internet Protocol (VoIP) features, you can turn those moments of waiting into valuable interactions that leave your clients feeling satisfied and valued.

Microsoft Loop is a productivity tool that lets you collaborate with your team more efficiently. It works seamlessly within Outlook and Teams to keep everyone on the same page. Loop's unique approach to collaboration makes it easy to organize information, discuss ideas, and stay on top of tasks.

In recent years, ransomware attacks have become a major threat to businesses of all sizes and industries. These attacks involve the malicious encryption of a company's data, with the attacker demanding payment in exchange for the decryption key. Such attacks can have devastating consequences, including the loss of sensitive information, operational downtime, and reputational damage, to name a few.

As a small- or medium-sized business (SMB) owner, you understand how challenging it can be to keep your company afloat. While you may have a solid business plan, unexpected events such as natural disasters or cybersecurity threats can disrupt your operations.

Bring your own device (BYOD) arrangements have become increasingly popular in today's workplace, enabling employees to use their personal devices to access work-related applications and data. However, BYOD also presents a security risk, as personal devices may not be as thoroughly protected as corporate devices.

A piece of technology that claims to cut your expenses in half may seem too good to be true, and often, it is. But this isn't the case with Voice over Internet Protocol (VoIP). Its promise of significantly reducing phone expenses is real and well-documented.

Whether it’s because of a stolen, damaged, or corrupted device, data loss is an all-too common dilemma that everyone wants to avoid. And while the loss of personal files is disastrous enough, business data that is stolen or tampered with can result in legal disputes, reputational damage, and financial losses in the millions.

In the digital age, businesses and organizations have a variety of collaboration tools at their disposal. With so many options available, it can be challenging to determine which tool is best suited for specific tasks and goals. Three commonly used tools in the Microsoft ecosystem are Groups, Teams, and Yammer.

Disasters can strike at any time, putting your valuable data at risk and dealing catastrophic damage to your bottom line. But by following a few simple steps in creating a disaster recovery plan (DRP), you can safeguard your business from data loss events and ensure that your information remains secure in the face of any potential disaster.

Password autofill is undeniably convenient, but do you know the dangers of using this common browser feature? Here's what you should be aware of when using it and how to secure yourself from potential cyberattacks through this feature.

The risks of password autofill

Password autofill is a convenient feature found in most browsers and password managers.