Your company has decided to avail of Voice over Internet Protocol (VoIP) and has given you the task of choosing between the two types of phones: traditional desk phones (hardphones) or software-based phones (softphones). To help you decide, we’ll break down the benefits of each type. What’s a hardphone? A hardphone is a desk phone […]
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Understanding Microsoft’s decision to combine Teams and Skype for Business
Since Microsoft announced that Teams, its chat-based workspace collaboration app, will be replacing Skype for Business back in 2017, businesses have started migrating their users to the new platform. If you're in a similar situation, it’s important to understand how the two applications coexist, how they interoperate, and how IT admins can manage the eventual migration to Teams.
How to choose the best VoIP system for your SMB
Many industries now utilize Voice over Internet Protocol (VoIP) for better communication quality with lower costs. And with the many options on digital communications, taking your pick could be overwhelming. This guide will help you decide which VoIP system suits you best. What are “proprietary” systems? When most companies release VoIP software, such as Microsoft’s […]
What is Microsoft Teams and why did it replace Skype for Business?
Your business may be using a lot of computer applications to ensure the best productivity in the workplace. And when it comes to communications, you might be using Skype for Business because of its flexibility and ease of use.
Given this, you might’ve been surprised when Microsoft announced in 2017 that Skype for Business would soon be replaced by Microsoft Teams.
Which VoIP service is best for you?
Is it better for your company’s Voice over Internet Protocol (VoIP) system to be on-premise or cloud-based? What’s the difference between a mobile VoIP client and a software-based application? What VoIP service is best for your business? The following compilation of VoIP options will help you answer these questions and choose the ideal service for […]
Premise-based or cloud-hosted VoIP?
Business owners are turning to the cloud because of its numerous advantages. However, others prefer premise-based infrastructures. When it comes to VoIP phone systems, which is better for your business? Installation and maintenance On-premises VoIP phone systems are installed in your office and typically managed and maintained by your own personnel. While you can hire […]
Include VoIP phones in your recovery plan
Businesses that focus heavily on sales and customer service need a reliable, efficient, and effective telecommunications system. If their services break down even for just a day, the losses will be significant, which is why a well-crafted disaster recovery plan should include protecting the company’s Voice over Internet Protocol (VoIP) telephony system. Invest in VoIP […]
Scammers deriving new ways to scam via VoIP
VoIP (Voice over Internet Protocol) makes business communications simple and inexpensive. However, scammers are still finding ways to exploit VoIP, such as through “vishing scams, a new type of phishing wherein fraudsters make phone calls, pose as a business or financial partner, and request private details. The best way to prevent yourself from being scammed […]
Battle of the VoIPs: Hangouts or Skype?
Microsoft and Google have been competing on almost every front. Both have made huge strides in machine learning, cloud computing, and productivity software. In terms of VoIP solutions, the tech powerhouses are also neck and neck with Microsoft’s Skype for Business and Google’s Hangouts Meet. These VoIP tools have several calling and video conferencing features […]
AI-powered VoIP: what businesses can expect
Automating business processes is a necessity for most organizations. While the human element is still important, automation increases time to market and saves money. And because telecom is an essential part of businesses’ operations, AI developers are introducing advances in VoIP telephony that will take automation to a whole new level. Contact center operations Highly […]
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