According to an AT&T study, more than 70% of business phone calls in the US are placed on hold for an average of 45 to 60 seconds each. While organizations try to minimize hold times, sometimes there’s nothing you can do except put the caller on hold while you transfer them to the correct department.

We all undeniably have hectic schedules, and they’re made even worse with unorganized meetings, impromptu playdates, and unscheduled yoga classes. To move or cancel appointments, your clients would generally have to pick up the phone and call someone, which can be a drag.

Today’s businesses rely heavily on data to run their day-to-day operations. They use it for everything from building client relationships to developing marketing strategies and so much more. But without data backups, businesses stand to suffer from major losses and even end up closing up for good should any natural or human-made disaster occur.

Although a ransomware attack may seem targeted, you’re not the only one who’s been infected. Ransomware is spreading at an alarming rate, and the further it goes, the more resources are allocated to fighting it. If your data is held hostage, refer to this list of free decryptors you can use.

Although digital communication tools let businesses connect with customers and other stakeholders in an efficient manner, telephones are still used to communicate with important business stakeholders. And for many organizations, determining whether to use internet phones or legacy systems remains a concern.

Data security is non-negotiable for any business. It’s important to keep company files protected and away from hackers’ prying eyes. As organizations embrace technology to improve productivity and efficiency, cybercriminals are also upping their game.

The cloud is not like some magic beans that’ll sprout sky-high stalks overnight and lead you to a castle full of riches. Don’t be misled by shiny words such as “increased productivity” and “collaboration” — your organization won’t realize these benefits unless everyone actually puts in the work to make the cloud work. If you want to use the cloud successfully, you might have to change your mind about a thing or two before you migrate to the cloud.

People are visual creatures, which means we interpret visual data better than written words. That’s why most businesses turn to dashboards as a business intelligence tool to present data in a way that’s easy to understand. Dashboards have become a critical part of the analytics process.

Keep your guard up! Pranksters, malicious attackers, and hackers come in different forms, but they are all after your online privacy and security — especially on social media. There are several things you can do to protect your Facebook and Twitter accounts.

Many businesses today rely on Office 365 to improve productivity and efficiency in the office. Its vast array of programs such as Word, Excel, PowerPoint, Teams, and OneDrive helps users get work done faster.

While the platform is generally safe to use, thanks to its Exchange Online Protection feature, cybercriminals are still continuously finding ways to steal data from unsuspecting users.