The use of online communication and collaboration tools has hit record highs in the past few months on account of the coronavirus-induced shift in work arrangements. Among the most popular platforms right now are Microsoft Teams and Google Meet, which allow organizations to easily connect with colleagues and clients remotely.

If you’re like most people, you only use your office chat applications for simple, everyday use — to ask someone a question or to touch base with colleagues. But wouldn't it be great if you could do more things at once in these apps, such as completing tasks and chatting with colleagues all in a single window? Perhaps you’ve already heard of Microsoft Teams’ robust features to accomplish this, but how do you get the most out of the program?

The convenience of chat apps has enabled workers to cut time spent chatting with colleagues and spend more time doing their tasks.

Business success comes down to whether profitability can be sustained, which is why building and maintaining relationships with your customers is crucial. To help with this, business owners are implementing customer relationship management (CRM) systems.

While remote working isn't a novel concept, the COVID-19 pandemic has catalyzed its adoption worldwide. In the past few months, we've seen companies in the San Francisco Bay Area implement work from home setups to curb the spread of the disease.

Remote working has many employee benefits, such as better flexibility and productivity, improved well-being, and more time with loved ones.

Today’s companies need technology to function. Without it, businesses cannot compete and succeed. But with technology comes the ever-constant threat of hackers and cybercriminals. That’s why small- and mid-sized businesses need to protect themselves with robust cybersecurity solutions managed by IT professionals.

To stay competitive and profitable, your business has to embrace new technologies like cloud computing. This refers to the delivery of computing services via the internet, such as servers, storage systems, databases, and software applications, among others.

Many businesses fail to realize how ubiquitous and game-changing VoIP is, and as a result, they stay stuck on legacy phone systems. Staying put should no longer be an option, especially if your company is serious about seizing future opportunities. Read on to learn how VoIP can improve your communications.

In the past few months, the pandemic has driven businesses to utilize every tool available to them to keep operations going. This largely meant deploying cloud-based solutions that can support remote work setups and connect multilocational workers.

No business continuity plan is perfect. Each plan has risks that can result in your business’s failure if not taken into account from the start. But don’t blame it all on your managed IT services provider (MSP) — often, a system’s design has loopholes to start with.

Whatever business you own, your employees are key to your survival. Without them, no one will be able to sell your products and services, and provide significant customer experience insights. However, they are often neglected or overlooked by companies, and not at all seen as a valued asset.