Irate customers? VoIP features can calm them

When customers call your help desk, one of the the first things they hear is your automated on-hold message. This message can either uplift or worsen their moods, so you should choose wisely. Follow these simple steps to ensure you don’t frustrate your customers more than they already were. Hire professionals to record your on-hold […]

Utilize these VoIP features more often

Voicemail, Do Not Disturb, and call recording are some of the obvious reasons why companies choose VoIP services for their communication needs. But other VoIP features are often underutilized, like customizable hold music or in-call coaching. For a more efficient work flow, check out these overlooked features. Busy lamp field The busy light notifies you […]

How your business can prepare for VoIP

Companies that want to stay ahead of the curve are switching to Voice over Internet Protocol (VoIP) solutions to drive productivity and mobility. To get ready for the upgrade, you need proper planning and network preparation -– here are the most critical considerations. Network stability Implementing a VoIP phone system presents unique challenges, such as […]

Call-quality issues for internet phones

The earliest phones had power and leakage issues surrounding the wet cell batteries. More recently, cell phones have had their failings as well, such as dropped calls and short battery life. Today, VoIP technology has to deal with some minor complications, too. The keyword, though, is “minor,” and our aim today is to identify these […]

How to ensure collaboration tools adoption

Businesses continue to install tools like Skype, Slack, Yammer, HipChat, Google Hangouts, and Microsoft Teams, but many struggle to get users to adopt them. Adoption, however is not something that comes overnight; it requires in-depth strategies. Here are ways to ensure people make use of your collaboration tools. #1 Conduct an audit and have your […]

How long should business phone systems last?

The phone remains one of the first points of contact businesses have with their customers. That’s why so many companies are upgrading to affordable and hi-tech “VoIP” systems. Voice over IP solutions are a smart investment given their longevity and more. Different phone systems Phones have come a long way, from analog landlines to digital […]

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