Exceptional customer service should be solution-driven, accurate, and fast. For many companies, that means recruiting the best crop of talents who can quickly learn their systems. But nowadays, businesses are turning to artificial intelligence (AI) to improve customer service. How AI capabilities enhance customer service AI has two capabilities that enhance customer service: machine learning […]
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The Risk of Not Having Cloud Backup
It is always better to be safe than sorry. And given the fact that files can disappear or be corrupted in an instant, small businesses need robust data backup systems in place. Without one, you could very well lose lots of money and have your hard-earned reputation irrevocably damaged. How should you go about choosing […]
Preventative Measures: Why You Need Proactive IT Support
Companies need IT support to ensure their computers and network systems for key business activities continue working effectively and without glitches.
The most popular model for small and medium-sized businesses to get their IT support is a break/fix arrangement, which is exactly what it sounds like: When something breaks, an IT technician comes and fixes it.
What to look for in a managed services provider
Chances are you're like a growing number of business owners who have decided to hand over their IT management to a managed services provider (MSP) because you were tired of dealing with technology troubles on a daily basis.
Outsourcing many of your IT-related responsibilities to an MSP will allow you to concentrate on other important aspects of your business.
Mobile devices in the field
Field workers. You see them every day. And you notice that they, too, use mobile devices, as now more than ever do they need to stay connected with their organizations to stay in business. This is where mobile performance management, a critical factor for any field worker to perform and finish tasks on time, comes […]
3 Surprising applications of blockchain
Most people associate blockchain technology with Bitcoin, the infamous digital currency that rose to fame in 2017. But blockchain technology is not tied to financial transactions, and it’s creating all sorts of exciting opportunities for faster, more secure information exchange — see for yourself! What is blockchain? Blockchain, like the cloud, is more of a […]
Endure tech disasters with external support
Three decades ago, the notion of hiring specialists in information technology was virtually unheard of. Nowadays, the majority of businesses are digitally operated, which means technology specialists are a must, especially given the huge increase in different types of security breaches. Determine how external support can back you up in times of technical distress. Access […]
Why your SMB needs an MSP
For years, small- and medium-sized businesses (SMBs) have relied solely on their in-house IT department to source, install, and maintain the technology systems that support their business activities. And in theory, this makes sense -- why seek outside help when your tech-related services and support can be taken care of internally?
But as times change, more companies are seeing the benefits of outsourcing their IT functions to managed services providers (MSPs). They’re companies staffed by IT specialists who fix issues immediately, answer questions quickly, and find ways to prevent tech problems from ever happening in the first place.
Google Drive improves comment feature
Google recently launched a new feature on Google Drive that will improve collaboration. Users can now use a combination of Microsoft Office and G Suite while working with their teammates and clients. This update allows them to conveniently comment on Office files, images, and PDFs in the ‘Preview’ pane of Drive. Learn how you can […]
3 SMB-friendly software solutions that pay for themselves
Every aspect of business, from sales to customer service, can be improved with the right software solutions, but many business owners are still reluctant to invest in new technology.
Let’s say you have an employee who needs to record client data. He’s been using a spreadsheet to track everything, but the process isn’t very efficient and is prone to error.
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