Callers generally don’t like being put on hold for very long periods. But sometimes, your staff will have to put them on hold to verify their identity, find answers to their queries, or refer the call to a supervisor. One way to make sure callers do not feel abandoned while on hold is to use […]
Migrating workflows to the cloud, securing all company devices and software, and ensuring 24/7 data access are gargantuan IT admin tasks, especially as companies adopt flexible working arrangements post-COVID-19. Fortunately for Microsoft 365 Apps users, the admin center offers features that empower IT personnel to be more efficient and effective in handling these crucial responsibilities. […]
Business data is valuable. When utilized properly, it can enable small- and medium-sized businesses (SMBs) like yours to discover growth opportunities. One way to harness the power of data is to use business intelligence (BI) tools. Multinational companies have been using these tools for years with the assistance of experts who help make sense of […]
In 2021, the cybersecurity landscape evolved at such a rapid rate. Threat actors are now shifting their focus toward small businesses and individuals, and are launching more sophisticated attacks that can no longer be stopped by blanket security tactics.
Modern web browsers and password managers come with a feature called password autofill. This helps users store and automatically use their account credentials to access websites and other applications. While password autofill is convenient, it comes with security risks. Why password autofill is so dangerous Modern web browsers and password managers have a feature that […]
When South California business owners and managers think of the cloud, they often first think about mainstream hosted business applications like Microsoft Office 365. But business software can also be more fine-grained — business software for individual business units, departments, or even specific tasks.
If you’re looking for a way to connect your remote or hybrid team, you can’t go wrong with Microsoft Teams and Google Meet, two of the most popular digital communication platforms today. Each offers a robust set of features that make communication among colleagues, as well as with clients and business partners, easier and more […]
If your business uses Microsoft 365 Groups, you know how useful this cross-application service can be. Groups allows users to choose people with whom they can share resources like Microsoft Outlook inbox or document library. But connectors further enhance this feature by enabling users to send information to anyone in the group right from a […]
Businesses frequently deploy strong antivirus software and firewalls to protect themselves against cyberattacks, but relying on just those is not enough. A cutting-edge identity and access management (IAM) solution is essential for protecting your digital assets from hackers, rogue employees, and weak passwords. What is IAM? Identity and access management is a system that secures, […]
In a world where the internet plays such a crucial role in any and all businesses, it can be hard to imagine a time when employers didn’t place as much emphasis on monitoring their workers’ online activities. Today, many managers and team leaders feel the need to keep an eye on what their employees do […]
