Choosing whether or not to deploy VoIP phone systems is an easy decision. But choosing a system that works for your business can be difficult, with all the products, vendors, features, and data plans available. Oftentimes, however, selecting a VoIP system comes down to calculating the total cost of ownership (TCO).
What is TCO?
The TCO is the overall sum of procuring, deploying, and operating a VoIP system has over its life cycle, which is typically five years.
Microsoft has recently announced new features for Microsoft Teams. These features are expected to bring users greater convenience and improved communication, and ultimately increase its appeal to a wider market.
Cortana Integration
One new feature that Microsoft will bring to Teams is Cortana, Microsoft’s virtual assistant.
As tax season looms, so do phishing scams. For cybercriminals, this is the ideal time of year to deceive unsuspecting individuals into releasing sensitive private or company information. Businesses must therefore take extra precautions between now and April 17th to avoid hackers from selling your confidential data in the dark web.
Three decades ago, the notion of hiring specialists in information technology was virtually unheard of. Nowadays, the majority of businesses are digitally operated, which means technology specialists are a must, especially given the huge increase in different types of security breaches.
For years, small- and medium-sized businesses (SMBs) have relied solely on their in-house IT department to source, install, and maintain the technology systems that support their business activities. And in theory, this makes sense -- why seek outside help when your tech-related services and support can be taken care of internally?
But as times change, more companies are seeing the benefits of outsourcing their IT functions to managed services providers (MSPs). They’re companies staffed by IT specialists who fix issues immediately, answer questions quickly, and find ways to prevent tech problems from ever happening in the first place.
Call recording is not a new feature in VoIP but rather one that is underutilized especially in businesses with less focus on customer communication. When used correctly, it can boost customer satisfaction and strengthen business reputation.
#1. Improve customer service
One of the most important reasons why businesses should always record their calls, no matter the significance of the call, is to ensure high-quality customer service.
Maximizing your Office 365 investment is easier said than done. Sure, you use Outlook and SharePoint all the time, but there are loads of features you’re probably not using. If you’re looking for ways to make the most out of your Office 365 subscription, you’re in luck because that’s what we’re discussing today.
The Equifax breach in 2017 exposed the personal information of 145.5 million people in the US and some parts of the UK and Canada, but the number of victims keeps increasing. In the beginning of March, the credit-reporting company revealed that more personal information was leaked.
Nearly everyone uses social media. And whether you run a small- or medium-sized business (SMB) or multinational conglomerate, social media platforms are great for their broad audiences, low costs, and high returns. But without careful planning, marketing in these communities can do more harm than good.
Google recently launched a new feature on Google Drive that will improve collaboration. Users can now use a combination of Microsoft Office and G Suite while working with their teammates and clients. This update allows them to conveniently comment on Office files, images, and PDFs in the ‘Preview’ pane of Drive.
