Have your Voice over Internet Protocol (VoIP) calls been dropping or sounding garbled? While VoIP phone systems offer plenty of benefits, their performance depends heavily on network quality. Setting up VoIP Quality of Service (QoS) can help ensure clear and reliable communication. What is VoIP Quality of Service? VoIP QoS refers to managing and prioritizing […]
As businesses continue to evolve, the role of IT becomes even more pronounced. And while IT support is essential for day-to-day functionality, it’s the broader concept of an IT roadmap that drives long-term growth and success. This plan outlines the technology needs that help you meet business goals, streamline costs and operational functions, and give your business better efficiency overall.
Data breaches are an unfortunate norm in today’s digital world, and traditional encryption techniques are no longer enough to prevent them. In addition, as businesses become more data-driven and regulations tighten, the pressure is on to rethink how we secure sensitive information, not just during storage but also throughout its entire life cycle. 1. Homomorphic […]
The familiar blue icon of Skype has been a staple for online conversations for years. However, with Microsoft set to retire the platform on May 5, 2025, it’s time for businesses to look for other options. The good news? Business communication tools have evolved dramatically, offering a wealth of smarter, more integrated alternatives that can […]
When deciding on whether to invest in managed IT support services, many business leaders make the mistake of thinking it’s cheaper to do everything in house. After all, why pay for something you can do yourself? In the short term, this may be true, but without effective IT support, systems don’t get the attention they need or the proper maintenance required to prevent costly downtime.
Artificial intelligence (AI) is fast becoming a key business tool, and Microsoft 365 Copilot is leading the way. The AI-powered tool now features new AI agents that help organizations boost productivity, simplify tasks, and expand its functionality. Here’s how these agents work and how to start using them to maximize your Microsoft 365 investment. What […]
Companies are always looking for new ways to boost productivity, and artificial intelligence (AI) has become a key tool in achieving this goal. AI-powered employee monitoring software, often referred to as bossware, is transforming how performance is evaluated. But as these tools gain traction, ethical questions about privacy and fairness are being raised. Tracking beyond […]
Recent research shows many security checklists miss important safeguards, leaving systems open to cyberattacks. Fortunately, there are 10 actionable steps developers can implement immediately to build more secure applications. Dive in to discover these practical strategies and strengthen your software’s defenses. Limit access based on roles Not everyone needs access to every part of a […]
For many businesses, data is the engine that keeps operations running. Without it, emails stop flowing, customer orders vanish, and financial records may be lost. In some cases, downtime can cost thousands — or even millions — of dollars per hour. That’s why data backup and disaster recovery are essential to business continuity.
As small and mid-sized businesses (SMBs) seek to improve team collaboration and customer service, many are turning to a powerful combination: UCaaS and CCaaS. Together, these cloud-based solutions create a smoother, more efficient experience by bridging internal communication with customer support. This article explores why this convergence matters, outlines its key benefits, and offers guidance […]
