IT support is a common issue for companies in this field nowadays – no matter how good your overall services are, taking care of your customers in the long term and providing them with adequate assistance for their problems can be challenging. The proper solution to this problem is to outsource it – it might cost you more initially due to overhead costs, but it’s truly the best solution if you want to get effective, reliable support for the future.
And the higher costs aren’t even that bad – for the most part, you’ll only have to pay more in the beginning until everything is set up and finalized. After that you should be able to get some pretty good prices for the IT support services that you’re using, even if you’re using them on a larger scale.
Don’t be afraid to expand either – you might eventually reach a point where you no longer get what you need from the current arrangement that you have with the support company. In that case, ask them if they can scale up their services – and don’t hesitate to switch to another provider if they’re unable to do that. Sure, it will bring some issues in your organization briefly, but again, it’ll be for the better in the long run.