Fixed Fee Managed Services

Our Fixed Fee Managed Services plans provide complete support coverage to maintain, monitor, and administer your network 24 hours a day, 7 days a week, 365 days a year, for a fixed monthly fee.

Our Fixed Fee Managed Services plans include the following:

  • 24/7 continuous monitoring of every aspect of your network, including connectivity, performance and predictive failures, event logs, patches, system changes, system replacement and warranty tracking, APC UPS, firewall availability and performance, antivirus, and intrusion detection
  • Automatic alerts to our IT support team when any potential issue affecting your organization’s productivity is detected
  • 24x7x365 on-call availability
  • No extra charge for handling emergencies that affect the entire organization
  • A dedicated Account Manager who will provide the highest levels of service and support
  • A responsive Help Desk accessible via email, telephone, and the Web
  • Skilled and certified engineers who can manage every aspect of your network – from desktops and servers to firewalls and connectivity
  • A dedicated IT Purchaser who can provide hardware and software quotes plus track software licenses and subscription renewals
  • Periodic CIO visits to review any and all gating issues and make appropriate recommendations
  • Enhanced reporting that outlines the overall health and performance of your network
  • Full documentation of your network, including network diagrams, software licenses, inventory, and procedures
  • Easy accessibility to any member of our team – at no additional charge
  • Guaranteed rapid response times
  • A USWired performance guarantee

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Areas Covered

We provide a range of IT Support, Managed Services, IT Outsourcing, Cloud Services, and Custom IT Solutions in Santa Clara County, San Mateo County, San Francisco County, Alameda County, and Contra Costa County, including San Jose, Santa Clara, Milpitas, Cupertino, Sunnyvale, Saratoga, Campbell, Los Gatos, Morgan Hill, Palo Alto, Atherton, Belmont, Brisbane, Burlingame, Colma, Daly City, Foster City, Half Moon Bay, Hillsborough, Los Altos, Los Altos Hills, Menlo Park, Millbrae, Mountain View, Pacifica, Portola Valley, Redwood City, Redwood Shores, San Bruno, San Carlos, San Mateo, San Francisco, Oakland, Hayward, and Fremont.