Technical support is the aid provided by a service to customers to help them better understand and learn how to work technology devices and equipment like computers, televisions, software and mobile phones. With the growing number of electronic goods flooding the markets, there is a need for more tech support staff.

Also known as IT support, tech support is an integral part of the global technological consumer industry. Employees are tasked with various jobs such as diagnosing technical problems, logging customer queries, analyzing call logs and if the problem cannot be solved remotely via email, SMS or a phone call, physically going to the customer’s house and fixing the issue.

Most problems can be solved remotely as a majority of the time the issue lies with the customer’s misunderstanding of technology products. A large number of tech support staff, therefore, handle problems through the phone.

Since IT support can cater to customers from different countries, employees are usually required to work in shifts in keeping with the different time zones.

Career scope in the industry is pretty good as it is possible to get promoted to higher posts depending on performance. Tech support software engineers can bring home salaries of up to $127,000 under a reputable company while representatives may earn about $19,000.

Technical support is the aid provided by a service to customers to help them better understand and learn how to work technology devices and equipment like computers, televisions, software and mobile phones. With the growing number of electronic goods flooding the markets, there is a need for more tech support staff.

Also known as IT support, tech support is an integral part of the global technological consumer industry. Employees are tasked with various jobs such as diagnosing technical problems, logging customer queries, analyzing call logs and if the problem cannot be solved remotely via email, SMS or a phone call, physically going to the customer’s house and fixing the issue.

Most problems can be solved remotely as a majority of the time the issue lies with the customer’s misunderstanding of technology products. A large number of tech support staff, therefore, handle problems through the phone.

Since IT support can cater to customers from different countries, employees are usually required to work in shifts in keeping with the different time zones.

Career scope in the industry is pretty good as it is possible to get promoted to higher posts depending on performance. Tech support software engineers can bring home salaries of up to $127,000 under a reputable company while representatives may earn about $19,000.