Fixed Fee Managed Services

Other Services

SUPPORT SERVICES
- Hourly Support Services
- Fixed Fee Managed Services

"Ridge Technologies has been a satisfied customer of USWired since our inception date. They understand our requirements, are sensitive to budget, personnel, and schedule considerations, and have applied their vast knowledge to develop and recommend appropriate solutions. They do not use a one 'one size fits all' approach. As our company grows, we wll continue to work closey with the USWired tea,. They have been, and will continue to be, and important contributor to our success."

Mike Moore
VP of Information Systems,
Ridge Technologies
(Storage Systems Divisions of Adaptec, Inc.)

Our Managed Services plans provide everything you need to monitor, maintain, support, and administer your network 24 hours a day, 7 days a week, 365 days a year, for a fixed, predictable monthly fee.

Our Managed Services plans include the following features:

24x7 continuous monitoring of your servers, desktops, and networking devices, including:
- Connectivity Monitoring
- Performance and predictive failure monitoring
- Event log monitoring
- Patch-level monitoring
- System change monitoring
- System replacement and warranty tracking services
- APC UPS monitoring services
- Firewall availability and performance monitoring
- Antivirus Monitoring
- Intrusion detection monitoring
Automatic alerts to our IT support team when a problem is detected, allowing us to prevent most problems from affecting your organization’s productivity
Experienced, certified engineers that can manage all aspects of your network, from servers and desktops to firewalls and internetworking devices
Dedicated Account Manager to ensure your complete satisfaction with our services
Dedicated IT Purchaser for providing hardware and software quotes, inventorying software licenses, and tracking software subscription renewals
Dedicated Help Desk that can be accessed via email, Web, or phone
24x7x365 on-call availability
Guaranteed response times
No additional charge for emergencies that affect the entire organization
Periodic CIO visits to review our relationship and discuss any recommendations
Enhanced reports showing overall network health, critical observations, and network availability and utilization, in addition to detailed records of all service requests and resolutions
Full documentation of your network, including network diagrams, software licenses, hardware inventory, procedures, IT vendor-related contact information, etc.
Performance guarantee